Refund Policy

Last Updated: July 25, 2026

At Soulyn, we strive to provide high-quality products and ensure every customer has a positive experience.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at help.soulyn@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After review, we may provide a replacement or refund at our discretion.

Returns

We do not accept returns for:

• Change of mind
• Incorrect size or preference
• Buyer's remorse
• Items that have been used

Refunds

Refunds are only issued for:

• Items that arrive damaged
• Defective products
• Incorrect items shipped

Approved refunds will be processed back to the original payment method.